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Excellence Series: Mastering Tough Conversations

Excellence Series

Excellence Series

Date and Time

Tuesday, December 12, 2017
10:00 AM - 12:00 PM


  • Kirkhof Center » RM 2270


Presented by Dr. J. Devereaux Butler, Director of Staff Relations & Development

Tough conversations–such as addressing a colleague’s subpar performance or having a family squabble–are an inevitable part of life.  How do you show up in an authentic way and enhance the relationship? 

Using principles from the best-selling book Crucial Conversations:  Tools for Talking When the Stakes are High, participants will learn a four-step process to effectively handle tough conversations.  Students will learn to start with the heart, look for safety issues, master their stories, and STATE their concerns.  

Master these skills and the world changes for the better.

Register at

Program approved for PSS Development Credit


Human Resources



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