Frequently Asked Questions
1. What is my G number? What is my password? When Grand Valley converted to the Banner system in 2006, a unique identifier was assigned to everyone (students, staff, vendors) affiliated with Grand Valley and it replaces all previous ID numbers. It is a "G" followed by eight numerical digits and has no meaning outside of campus.
A password is assigned to each student, and is used to establish a student's myBanner account. Newly admitted or re-enrolling students will receive their initial password in their admission letter. After logging in for the first time, the system will tell you that your password is expired and you will be required to choose a new password. Your new password must be six to ten characters long, and may include a combination of both numbers and letters.
Need your G number or password? Contact the Registrar's Office during normal business hours at (616) 331-3327 or firstname.lastname@example.org.
2. I’ve lost my Grand Valley student ID card. How do I get a new one? A replacement for your Grand Valley ID card may be obtained at any of the Student Assistance Centers in Allendale, Grand Rapids, Holland, Muskegon, or Traverse City. There is a $15 fee for each replacement card.
3. What is my Grand Valley email address? How do I access it? Grand Valley provides a free Gmail email account for each student and it is required that each student use it. Since Gmail is the official email provider for the university, that is where all Grand Valley communications will be sent. Click here for more information on your Grand Valley email.
4. How do I change my name? Students must acquire a new social security card with their new name and submit it to the Registrar's Office with a completed Name Change Form.
5. How do I know if I have a hold on my account? What are the various holds and what do they mean? Students may view holds on their account by logging into myBanner, selecting 'Registration' menu and choosing 'Registration Status.' Common holds include:
Academic- this hold prevents registration. The student must complete a Petition to Return and provide supporting documentation to be reviewed for readmission.
Financial- this hold prevents registration, drop/add, and the ability of a student to obtain a transcript. The student owes a financial balance that must be settled with the Student Accounts Office.
Dean of Students- this hold prevents registration. Contact the Dean of Students' Office for more information.
Re-entry Required- this hold prevents registration, and is added to a student's record when a student has not attended Grand Valley in two or more semesters. Contact the Records' Office at 616-331-3327 to have your records updated and the hold removed.
Advance Registration- this hold prevents registration for a future term on a date prior to your assigned registration date. The hold will be automatically removed on the student's date to advance register. The student does not have to do anything to have the hold removed.
6. I was dismissed. How do I appeal?
Undergraduate: A dismissed student may apply for readmission after a period of one calendar year. Evidence of maturity and improved attitude toward academics as well as the written support of the student's academic advisor must accompany the application for readmission. Petitions are reviewed by the Academic Review Committee on a continual basis. Approval of a petition allows the student to enroll on a conditional basis, as stipulated by the committee. The academic standing for a readmitted student will be jeopardy of dismissal. The Petition to Return form is available here.
Graduate: A degree-seeking or certificate-seeking graduate student may appeal. If the program does not have a published appeals process, the appeal shall be to the dean of the college in which the graduate program is housed. The student may appeal the decision of the dean of the college and to the provost or the provost’s designee. The result of each appeal shall be reported to the Dean of The Graduate School. A nondegree graduate student may petition the Dean of The Graduate School for reconsideration of a decision. If such reconsideration is unsuccessful, the student may appeal the decision to the provost or provost’s designee.
7. What is a re-entry? A student who was previously enrolled in good standing at Grand Valley and has not attended for two consecutive semesters must contact the Registrar's Office at 616-331-3327 to update their records and have the re-entry hold lifted.
8. How do I receive my final grades for a semester? Students will receive an email sent to their Grand Valley Gmail email address when grades are final. Students are then able to log into myBanner to view their grades via the 'Student Records' menu. Grade cards or mailers are no longer sent. Instead, students who need a written confirmation of their grades should request an official transcript.
9. How many times can I repeat a course? A student may repeat any course one time. When repeating a course, the grade earned shall be the grade of record, but the grades of all courses attempted will remain on the student's official transcript. Note that W, AU, I, CR, and NC do not replace earlier grades.
10. How do I take a class as credit/no credit or audit a course? Undergraduate students may elect certain undergraduate coursework on a credit/ no credit basis. A maximum of 10 semester hours of major, minor, or cognate courses within the major may be taken on a credit/ no credit basis only with the consent of the student's major department. A maximum of 25 percent of a student's hours of Grand Valley courses earned to fulfill graduation requirements may be taken on a credit/no credit basis (Credit = C or above for undergraduate courses, Credit = B or above for graduate courses). Courses that are graded CR/NC as the standard grading scheme (e.g. internships) do not count in the maximums stated above. Consent is unnecessary if the course is an elective, a general education course, or a degree cognate. Students who wish to take a course as credit/no credit must indicate their intent to the registrar by completing a Credit/No Credit Form during the first five class days of the semester. Changes from a grade to credit/no credit and vice versa will not be allowed after the first week of the semester.
Any student may register to take a course on an audit (or non-credit) basis, provided admission and course prerequisites have been met. Students who wish to audit a course must indicate their intent to the registrar by completing a credit/no credit form (write audit on the form) during the first five class days of the semester. Changes from credit to audit and vice versa will not be allowed after the first week of the semester. Tuition costs for auditing a course are the same as taking it for credit.
11. What is an Incomplete (I) grade? An incomplete is a temporary grade given for work that is lacking in quantity to meet course objectives. It may be assigned when illness, necessary absence, or other reasons generally beyond the control of the student prevent completion of the course requirements by the end of the semester. This grade may not be given as a substitute for a failing grade or withdrawal. Unless changed by the instructor, the I will be changed to an F (NC when appropriate) according to this schedule: fall semester incompletes- end of winter semester; winter and spring/summer incompletes- end of fall semester.
12. I need a letter sent to my insurance company, employer, etc. to verify my full time student status. How do I get one? Enrollment verification certificates can be printed through myBanner to use when verifying enrollment to insurance providers or other organizations requiring proof of enrollment. The certificate can be printed and then addressed to the recipient in the upper right-hand corner. More details about enrollment verifications can be found here.
13. Do classes that I transfer into Grand Valley affect my GPA? No, only classes completed at Grand Valley affect your GPA. How do I transfer credits from another school to Grand Valley? Request that an official transcript from the school be sent to the Registrar's Office, 1 Campus Drive, 150 Student Services, Allendale, MI 49401. Use the Course Equivalency Guide to determine how your course will transfer to Grand Valley.
14. Where can I get a catalog or a course description? In order to provide the most current information, the Grand Valley catalog is online at www.gvsu.edu/catalog. The online catalog dates back to 2005-2006, printed catalogs are also available at this link. If a course description prior to what is available online is needed, call the Registrar's Office at (616) 331-3327 or email email@example.com.
15. What is an advisor approval hold? How do I get it removed? Students whose cumulative GPA falls below 2.0 are required to meet with an advisor to develop a schedule for upcoming semesters. Once the student receives the advisor's approval (via a signature on a drop/add form) and submits the signed from to the Registrar's Office, the hold will be lifted and the students will be able to register via myBanner.
16. What can I do to protect my educational records? DO NOT reveal your G number or password to anyone. Immediately change the password that you were given and change it again at least once a semester. When you are finished using myBanner, be sure to log off and exit. Those students who do not desire the release of their directory information can complete a Request to Withhold/Release Directory Information Form and submit it to either the Allendale (150 Student Services) or Pew Campus (115C DeVos) Registrar's Office.
17. Where can I find a list of building abbreviations? Building locations and abbreviations can be found here.
18. Where can I find a list of course acronyms? Course acronyms are listed here.
19. How do I apply to be a guest student? Students who are enrolled at another institution and would like to take a class at Grand Valley should complete a Guest Application and submit it to their school's registrar's office. Grand Valley students should return their completed guest application to the GVSU Registrar's Office.
20. Where can I find a list of major and minor acronyms? Click here for the list.
21. How do I find my advisor's information? Click here for a short video on how to locate your advisor and their contact information.
22. How can I register to vote? Visit our voter registration page for information.